Building a foundation to achieve the organization's strategic goal ($45.00)

Essential Skills of Leadership enables your leaders to direct their team toward a shared goal and to achieve the organization's strategic objectives. Leaders will learn how to maintain and enhance the self-esteem of their team members while including them in decisions and basing discussions on behavior and not on attitude.

Participants completing Essential Skills of Leadership will be able to:

1. Deal with team members on a day-to-day basis in ways that maintains and enhances their self-esteem.
2. Base discussions about performance and work habits on team members' behavior rather than their personalities or attitudes.
3. Involve team members in goal setting, solving problems, and making decisions.

Ensuring communication is a two-way process ($45.00)

Essential Skills of Communicating enables leaders to develop effective communication skills, improve performance, and increase the productivity of the team by using clear, well-organized messages aimed at the needs and interests of the listener. The relationship between leaders and team members is critical to the success of an organization, and a strong relationship built on mutual trust and respect, begins with effective communication. By developing essential skills of communicating, leaders improve relations with their team members and increase productivity.

Participants completing Essential Skills of Communication will be able to:

1. Listen actively to improve communication.
2. Create a climate of open communication, which increases team members' motivation and commitment.
3. See that communication is a two-way process.
4. Construct clear, concise messages in the interest of the receiver.
5. Manage nonverbal behavior to reinforce the intent of their message.

Using a positive approach for delivering positive results ($45.00)

Coaching Job Skills goes beyond showing how to do a job correctly. It involves observing, analyzing demonstrating, and giving feedback. It is a process of developing relationships with team members--relationships that build the trust and respect that is the foundation of successful organizations. This program trains leaders to both help and train their team members, elicit cooperation, and win team member confidence.

Participants completing Coaching Job Skills will be able to:

1. Understand the special nature of coaching; a one-on-one activity that involves showing a team member how to perform a task.
2. Involve the team member in the coaching process by asking questions and encouraging feedback.
3. Increase team member accountability by setting up a review. Most often, more than one coaching session is needed to improve performance.
4. Distinguish between performance problems that require coaching and those that can best be handled by clearer instructions or by other means.

Understanding the manager's style and environment ($45.00)

Communicating Up is important because today leaders are busier than ever before and more in need of good advice and information. Leaders can help their manager make good decisions through good communication skills -- alerting their managers to any problems or opportunities as soon as possible and taking full responsibility to make sure that communication takes place.

Participants completing Communicating Up will be able to:

1. Understand the importance of framing all communication with managers in terms of their self-interest.
2. Enter meetings with managers armed with a well-thought-out and clearly stated objective.
3. Work with their managers to uncover any questions or reservations they may have concerning the message.
4. Clearly and concisely restate the decisions that result from communicating with their managers to insure decisions are mutually understood.

Ensuring the team member understands what is expected ($45.00)

Delegating by ensuring that individuals understand what is required helps facilitate a successful result: the work is done correctly, and the individuals gain the benefits of a new experience and increased confidence and responsibility. This program develops the skills and abilities in team members by clearly communicating expectations and encouraging participation and involvement. It establishes a team member's responsibility and authority for a delegated task--creating a framework for accountability and personal growth.

Participants completing Delegating will be able to:

1. Understand the importance of effective delegation as well as the problems associated with the lack of delegating or delegating poorly.
2. Communicate both the need for and the "why" of every delegated assignment and task.
3. Use delegation as a powerful motivational tool.
4. Use delegation to improve team members' skills.
5. Encourage team member participation and involvement through proper delegating methods
6. Establish a team member's responsibility and authority for a delegated task.
7. Monitor progress through regular feedback and review.

Setting SMART goals helps people shape SMART plans ($45.00)

Developing Performance Goals and Standards enables your leaders to improve group performance through more effective team participation. When people participate in setting goals and developing a plan, they buy into the plan, and the plan becomes their own. An important part of a leader's role is to encourage team members to develop effective performance goals and to commit to those goals on a daily basis. This program provides the tools to align the individual with the performance requirements of the organization. It will help leaders build a more effective process for goal creation, clear work standards, and better job performance.

Participants completing Developing Performance Goals and Standards will be able to:

1. Deal with team members in way that maintains and enhances their self-esteem.
2. Identify and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed, using concrete active language.
3. Involve team members in creating their own individual performance standards.
4. Negotiate with team members to develop effective S.M.A.R.T.-based performance standards.

Building a foundation to achieve the organization's strategic goal ($45.00)

Effective Discipline techniques are used by leaders who involve team members in performance discussions and gain their commitment to behavioral change. It can turn a potentially negative interaction into a positive developmental step. This program helps leaders learn effective techniques for addressing problem behavior. Using communication skills, the leader works to preserve the individual's self-respect and encourage the best kind of discipline - self-discipline.

Participants completing Effective Discipline will be able to:

1. Use techniques of effective discipline to eliminate problem behavior.
2. Communicate in terms of behavior rather than perception or opinions.
3. Recognize the importance of team member participation in defining the problems and their solutions.
4. Manage the discussion to diminish defensiveness and focus on solutions.
5. Issue appropriate warnings consistent with the organization's policies.
6. Review performance to make sure the problem is solved.

Effectively addressing issues before they develop into disciplinary problems ($45.00)

Improving Work Habits shows leaders how to clearly and specifically communicate the nature of the problem. It provides a process for working with the individual to develop a plan for addressing the issue while maintaining self-esteem. Discussing such concerns as absenteeism, language issues, and dress and grooming habits can be a difficult but necessary part of leading a team.

Participants completing Improving Work Habits will be able to:

1. Distinguish between job performance and work habits.
2. Understand the importance of dealing with unsatisfactory work habits early, before they require disciplinary action.
3. Explain clearly and specifically unsatisfactory work habits, focusing on behavior rather than personality or attitude.
4. Involve the team member in the process of correcting unsatisfactory behavior through an interactive process, which maintains the team member's self-esteem.
5. Increase team member accountability by encouraging team member's commitment to a clear plan of action and reviewing progress regularly.

Dealing with the issues to solve the problem ($45.00)

Managing Complaints shows leaders and team leaders, often the first to hear team member complaints, that although the complaint may seem unimportant, each should be addressed and rapidly resolved. This program describes how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.

Participants completing Managing Complaints will be able to:

1. Understand why all team member complaints must be dealt with rather than ignored or dismissed.
2. Be more sensitive to all the problem -- major or trivial, real or imagined -- that can lie behind complaints.
3. Understand techniques used to determine underlying problems.
4. Use various techniques to solve such problems while maintaining a positive relationship with the team member.

Providing performance feedback that is objective and fair ($45.00)

Providing Performance Feedback places the focus on logical processes and reasonable commitments. Leaders develop the steps required to adjust individual performance: solicit team member's individual performance evaluation, and develop an evaluation that will be clear and credible to the team member using a systematic, fact-based approach.

Participants completing Providing Performance Feedback will be able to:

1. Base assessments on facts and behavior.
2. Use positive performance feedback to encourage self-motivation of team members.
3. Gain team member commitment to the change needed to improve performance.
4. Gain team member agreement with the assessment.

Building a foundation to achieve the organization's strategic goals ($45.00)

Resolving Conflicts shows that although conflicts in the workplace may be unavoidable, their effect on business can be controlled. By understanding the signs of conflict and by getting to the root cause, leaders can eliminate the issue and minimize the impact, preserving the integrity of the team and demonstrating a commitment to individual performance and growth.

Participants completing Resolving Conflicts will be able to

1. Accept conflict as an inevitable part of all work situations.
2. Establish a cooperative atmosphere to resolve conflicts when they arise.
3. Help individuals involved in conflicts understand each other's point of view and agree on the facts and a solution.
4. Distinguish between the two major sources of team member conflicts: personality clashes and work structure problems.
5. Be aware of the positive and negative impacts of conflicts.

Facilitating acceptance of a new way of doing things ($45.00)

Supporting Change helps leaders learn to understand and to interpret change. By understanding it, leaders can more clearly communicate change to their team. This clear communication helps to reduce misunderstanding and anxiety. It also helps the change initiative gain acceptance more quickly -- minimizing lost productivity and decreased performance. The program provides the tools managers need to understand and interpret change and to successfully manage their team through it. By working to support change while addressing the team's comfort level with that change, the manager can more effectively facilitate acceptance of a new way to handling issues.

Participants completing Supporting Change will be able to:

1. Understand and interpret change and the impact on team members.
2. View change and the anxiety it can cause team members as natural and inevitable.
3. Involve team members in the process of change.
4. Help team members productively make the change.

Ensure development occurs and becomes improved on-the-job performance ($45.00)

Developing and Coaching Others enables your leaders to effectively develop and coach others using a structured model that generates willing involvement by the team member. The model reinforces team member recognition of strengths and weaknesses and the creation of development solutions the team member is committed to.

Participants completing Developing and Coaching Others will be able to:

1. Effectively lead the development of their team to continuously build the individual capability of team members,
2. Successfully handle "coaching moments" in a manner that ensures improved performance on-the-job.
3. Significantly impact on-the-job performance by being committed to and knowing how to coach and support team members through and beyond a learning process.